General Conditions of Sale

 

  • Introduction

RIVOLI online-shop www.rivoli.ch is the official Internet reseller managed by the company Torstone SA, owner of RIVOLI trademark and located in 8, rue du Nant, 1207 Geneva, Switzerland.

 

  • Terms of Purchase

Any order placed and paid via the 3D Secure system on ww.RIVOLI.ch is firm. The prices indicated are in CHF (Swiss Francs) including VAT. It is prohibited to sell or resell the products, services or samples purchased or freely received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of orders, which could – according to us – constitute a breach of our general conditions.

 

  • Accuracy of the Information

We do our utmost to be as accurate as possible in the description of our products and services of www.rivoli.ch website. However, within the limits authorized by the applicable law, we do not guarantee that the descriptions, photos or colors of the available products or any other content of the website www.rivoli.ch are accurate, complete, reliable, updated or without errors.

 

  • Deliveries

Our delivery conditions are DDP (Delivery Duty Paid) regulated by the INCOTREM 2010. The Swiss Post makes deliveries in Switzerland by PostPack postal service within 24 hours, Mondays to Fridays, within the limit of our stock. Any overseas deliveries will be handle by TNT courier service within 5 to 10 working days, depending on the country of destination. Parcels whose destination appears on following list* may be subject to additional customs duties:

American Samoa, Azerbaijan, Bahamas, Belarus, Cameroon, Cape Verde, Cook Islands, Croatia, Cuba, Equatorial Guinea, Eritrea, Faroe Islands, Georgia, Greece, Greenland, Hungary, Lesotho, Malawi, Malta, Moldova, Mozambique, Niger, Romania, Russian Federation, Rwanda, San Marino, Sao Tome and Principe, Trinidad and Tobago, Tunisia, Tuvalu, Ukraine, Uzbekistan.

We reserve the right not to deliver to the United States.

 

*non-exhaustive list

 

  • Responsibility

RIVOLI undertakes to replace products that have been damaged during carriage.

 

  • Guaranties

You recognize and accept that these general conditions and our confidentiality policy constitute the full, exclusive agreement between us concerning your use of the site “http://www.rivoli.ch” and replace all proposals, agreements or other previous communications. We reserve the right, at our sole discretion, to change these general conditions at any time by communicating these changes on the site www.rivoli.ch. Any change is immediately effective after having been communicated on the site www.rivoli.ch. Your prolonged use of the site www.rivoli.ch constitutes your agreement to the general conditions. We may, with or without notice, withdraw any right granted by these general conditions.

 

  • Returns

Our policy for returns applies to all orders. A parcel may be returned within 14 days as of the date of its receipt. The returns are only accepted when the product is sent back in its original packaging( cellophane wrapped). These conditions also apply to any product, upon opening, if received damaged, defective or being the wrong article. Exchanges are not accepted. Please note that the buyer bares the return carriage costs.

 

You may send back any return to the following address, by including the return form:

 

RIVOLI C/O Sauvin Schmidt International

8 chemin de l’Emeraude

CH-1214 Vernier

Switzerland.

 

Our services will contact you by email upon receipt of the parcel. Please note that it may take an additional 14 days before any refund is completed.

 

  • Data protection

Contact details given to us within the purchasing process are limited to the data necessary for our customer service, in the strict respect of the rules. When you visit our website, you are requested to provide us with your personal details using questionnaires or forms, notably when creating your customer area. The fields marked with an asterisk (*) must be filled in since the information requested is essential for processing your orders.

Any additional information is optional and will use to get to know you better. You are not required to fill in these fields if you do not wish to do so. Those details are used for recording and processing your orders, managing your personal account, conducting marketing surveys and drawing up statistics, with the aim of ensuring that the offers we make to you are appropriate, as well as allowing us to conduct quality controls on our services and market surveys. We reserve the right to send you our offers and advertisements.

 

 

  • Applicable Law and Competent Court

Any dispute arising in the context or in relation with these general conditions must be settled in compliance with the Swiss Intercantonal arbitration agreement, by an arbitrator appointed in compliance with the said regulations. The arbitration regulations are subject to Swiss law. The arbitration specified by this law must be conducted in the town of Geneva in Switzerland.

If you have any questions concerning these general conditions, please do not hesitate to contact us.

 

Legal informations:

Address:

Torstone SA

8, rue du Nant

1207 Geneva

Switzerland

 

Contact:

online-shop@rivoli.ch.