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Legal

INTRODUCTION

RIVOLI online-shop www.rivoli.ch is the official Internet reseller managed by the company Torstone SA, owner of RIVOLI trademark and located in 20, route de pré-bois, 1215 Genève.

TERMS OF PURCHASE

Any order placed and paid via the 3D Secure system on ww.RIVOLI.ch is firm. The prices indicated are in CHF (Swiss Francs) including VAT. It is prohibited to sell or resell the products, services or samples purchased or freely received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of orders, which could – according to us – constitute a breach of our general conditions.

PAYMENT OPTIONS

We only accept the following payment methods:

  • Visa
  • Mastercard
  • Postfinance e-finance
  • Postfinance card
  • Paypal

The payments made on www.rivoli.ch are secured and the card details encrypted (SSL mode) and are neither known nor stored by Rivoli.

GIFT AND SAMPLES WITH PURCHASE

Gift & Samples are offered depending of the basket value as follow:

  • For a basket of CHF 1 to CHF100: 1 sample (1,5ml) of Le Visage Crème de Jour Jeunesse N°02.
  • For a basket of CHF100 to CHF 200: 1 sample (1,5ml) of Le Visage Crème de Jour Jeunesse N°02 and 1 sample tube (3ml) of Le Décolleté Crème Liftante Lumière
  • For a basket of CHF200 to CHF 500: 1 Makeup Bag and 1 sample of L’Eau de Jour Brume Hydra-Protectrice Anti-Âge (3ml).
  • For a basket of more than CHF 500: 1 Makeup bag and 1 15ml product Le Visage Crème de Jour Jeunesse N°02.

DELIVERIES

Our delivery conditions are DDP (Delivery Duty Paid) regulated by the INCOTERMS 2010. The Swiss Post makes deliveries in Switzerland by PostPack postal service within 24 hours, Mondays to Fridays, within the limit of our stock. Any overseas deliveries will be handle by TNT courier service within 5 to 10 working days, depending on the country of destination. Parcels which destination appears on following list* may be subject to additional customs duties:

American Samoa, Azerbaijan, Bahamas, Belarus, Cameroon, Cape Verde, Cook Islands, Croatia, Cuba, Equatorial Guinea, Eritrea, Faroe Islands, Georgia, Greece, Greenland, Hungary, Lesotho, Malawi, Malta, Moldova, Mozambique, Niger, Romania, Russian Federation, Rwanda, San Marino, Sao Tome and Principe, Trinidad and Tobago, Tunisia, Tuvalu, Ukraine, Uzbekistan.

We reserve the right not to deliver to the United States.

*non-exhaustive list

RESPONSABILITY

RIVOLI undertakes to replace products that have been damaged during carriage.

GUARANTIES

You recognize and accept that these general conditions and our confidentiality policy constitute the full, exclusive agreement between us concerning your use of the site “https://www.rivoli.ch” and replace all proposals, agreements or other previous communications. We reserve the right, at our sole discretion, to change these general conditions at any time by communicating these changes on the site www.rivoli.ch. Any change is immediately effective after having been communicated on the site www.rivoli.ch. Your prolonged use of the site www.rivoli.ch constitutes your agreement to the general conditions. We may, with or without notice, withdraw any right granted by these general conditions.

RETURNS

Our policy for returns applies to all orders. A parcel may be returned within 14 days as of the date of its reception. The returns are only accepted when the product is sent back in its original packaging (cellophane wrapped). These conditions also apply to any product, upon opening, if received damaged, defective or being the wrong article. Exchanges are not accepted. Please note that the buyer bares the return carriage costs.

You may send back any return to the following address, by including the return form:

RIVOLI C/O Sauvin Schmidt International
8 chemin de l’Emeraude
CH-1214 Vernier
Switzerland

Our services will contact you by email upon receipt of the parcel. Please note that it may take an additional 14 days before any refund is completed.

DATA PROTECTION

Contact details given to us within the purchasing process are limited to the data necessary for our customer service, in the strict respect of the rules. When you visit our website, you are requested to provide us with your personal details using questionnaires or forms, notably when creating your customer area. The fields marked with an asterisk (*) must be filled in since the information requested is essential for processing your orders.

Any additional information is optional and will use to get to know you better. You are not required to fill in these fields if you do not wish to do so. Those details are used for recording and processing your orders, managing your personal account, conducting marketing surveys and drawing up statistics, with the aim of ensuring that the offers we make to you are appropriate, as well as allowing us to conduct quality controls on our services and market surveys. We reserve the right to send you our offers and advertisements.

APPLICABLE LAW AND COMPETENT COURT

Any dispute arising in the context or in relation with these general conditions must be settled in compliance with the Swiss Intercantonal arbitration agreement, by an arbitrator appointed in compliance with the said regulations. The arbitration regulations are subject to Swiss law. The arbitration specified by this law must be conducted in the town of Geneva in Switzerland.

If you have any questions concerning these general conditions, please do not hesitate to contact us.

LEGAL INFORMATION

Address:

Torstone SA
Route de Pré-bois, 20
1215 Geneva
Switzerland

Contact:

online-shop@rivoli.ch

OWNERSHIP RIGHTS

Torstone SA owns all right, title and interest in and to the www.rivoli.dev website and/or owns the content and applications on the site.

TERMS & CONDITIONS OF USE

Please carefully read the following terms and conditions (“Terms”) governing your use of the Rivoli website (“Site”). Use of the Site is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. Torstone SA reserves the right to change the Terms at any time. Any such changes will be posted on the Site and you agree to be bound by such changes.

USE OF SITES MATERIALS

Torstone SA owns all copyrights for all material on the site or has a valid right from a third party to use the material on the site. Torstone SA also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Site.

No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way for commercial purposes. This prohibition also includes framing any content from this site on another site, as well as unauthorized linking.

Any modification or use of the materials from this website for any purpose not explicitly permitted is a violation of Torston’s copyright and other proprietary rights. Use of material from this site without prior written consent of Torstone SA is strictly prohibited.

There may be third party sites which link to this site. Torstone SA does not endorse any such site or the goods or services offered on such site. Torstone SA disclaims all responsibility for the accuracy of any of the information provided on such site and any goods or services provided or purchased from such site. Torstone SA shall not be held liable or responsible for the content of any sites which link to this site.

PERSONALLY IDENTIFIABLE INFORMATION

Personally identifiable information, including names, addresses, e-mails and the like, is collected on this website only when it is voluntarily provided by a visitor to our site. Torstone SA shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless ordered to do so by a court or other governmental agency.

ACCURACY OF INFORMATION

Torstone SA takes reasonable steps to ensure the accuracy of the information included on this site. However, Torstone SA takes no responsibility for errors or omissions in the content of the site and does not guarantee the accuracy, completeness or timeliness of information provided on the site. Information provided on the site is subject to change at any time without prior notice.

ADDITIONAL INFORMATION

Transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of Torstone SA may be able to access or intercept transmissions or private communications without Torstone’s permission or knowledge. Torstone SA takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.