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Updated the 26.05.2020

General Terms and Conditions of Sale


The Website https://www.rivoli.ch/, hereinafter referred to as the “Website”, is the online shop of the RIVOLI brand owned by:
Torstone SA
Registered office: 8 rue du Nant, CH 1207 Geneva (Switzerland)
Commercial address: International Center Cointrin Route de Pré-Bois 20, Building C, 2nd floor, 1215 Genève 15.

By purchasing on this Website, you acknowledge having fully read and accepted these General Conditions of Sales.

Where do we sell our products


Sales of RIVOLI products on this Website are limited to the European countries. Nevertheless, if you wish to order from another part of the world, please contact us by email at online-shop@rivoli.ch

Products


The RIVOLI products offered for sale by Torstone SA are the ones displayed on this Website the day of your visit and are subject to availability.

Prices


The prices displayed on this Website include all taxes and more particularly the applicable VAT, and are indicated in the currency that you have previously selected (limited to the currencies available on this Website).

Shipping to European countries is free of charge for orders of at least CHF 80,00 or equivalent. For other destinations, please contact us.

We reserve the right to modify the prices of our products at any time and without notice. A price modification would not be applied to an order that would have already placed.

Payments


Any payment on this Website is firm and must be made when placing the order. We accept the following payment methods:

  • Credit cards: Visa and Mastercard
  • Paypal
The payments made on www.rivoli.ch are secured with the 3-D Secure 2.0 system, the credit card details are encrypted (SSL mode) and are neither known nor stored by RIVOLI.

Deliveries


Our deliveries follow the DDP (Delivery Duty Paid) incoterm conditions for the countries that accept it and are processed by third parties.
The deliveries for the other countries (that don’t accept the DDP incoterm conditions) may be subject to additional customs duties.
The delivery time is generally situated between 2 to 7 working days.
Nevertheless, for reasons beyond our control, the delivery time might eventually be longer.

Returns, refunds and exchanges


A parcel may be returned within 14 days as of the date of its reception. The returns are accepted only when the product is sent back in its intact and sealed original packaging. Please note that the buyer bares the return carriage costs. To return a product, please contact us beforehand at the following email address:  online-shop@rivoli.ch and we will inform you on the procedure to follow.
 
Please note that it may take an additional 14 days before your order is being refunded.  
 
Exchanges are not accepted.

Out-of-stock condition


Although we pay a special attention in keeping the information displayed on this Website up-to-date, it may be that an ordered product is out-of-stock.
 
In this case, we will contact you by email or by phone to notify you and we will refund the product being out-of-stock.

Guarantee


We undertake to replace a product in the following case:
  • The product has been damaged during the shipping;
  • The product is defective;
  • The product received does not correspond to the order.

We will ask you to ship us back the damaged, defective or incorrect products. In any case, please contact us by email at online-shop@rivoli.ch

Responsibility


Torstone SA cannot be hold liable for any infringement of these General Conditions of Sales in the following occurrences:
  • Force majeure
  • Impossibility to reach this Website
  • Bugs occurring on this Website
  • Fraudulent modifications of the information displayed on this Website made by a third party
  • Virus or malware

Protection of your personal data


The protection of your personal data is highly important to us. For further information, please refer to our privacy policy.

Applicable law and competent court


Any dispute arising in the context or in relation with these General Conditions of Sales must be settled in compliance with the Swiss inter-cantonal arbitration agreement, by an arbitrator appointed in compliance with the said regulations. The arbitration regulations are subject to Swiss law. The arbitration specified by this law must be conducted in the city of Geneva in Switzerland. If you have any questions concerning these general conditions, please contact us.

Changes


Any changes made to these General Conditions of Sales will be published on this Website. You are encouraged to regularly check these General Conditions of Sales to verify if changes or updates have been made.