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Updated the 26.05.2020
General Terms and Conditions of Sale
The Website https://www.rivoli.ch/, hereinafter referred to as the “Website”, is the online shop of the RIVOLI brand owned by:
Torstone SA
Registered office: 8 rue du Nant, CH 1207 Geneva (Switzerland)
Commercial address: International Center Cointrin Route de Pré-Bois 20, Building C, 2nd floor, 1215 Genève 15.
By purchasing on this Website, you acknowledge having fully read and accepted these General Conditions of Sales.
Where do we sell our products
Sales of RIVOLI products on this Website are limited to the European countries. Nevertheless, if you wish to order from another part of the world, please contact us by email at online-shop@rivoli.ch
Products
The RIVOLI products offered for sale by Torstone SA are the ones displayed on this Website the day of your visit and are subject to availability.
Prices
The prices displayed on this Website include all taxes and more particularly the applicable VAT, and are indicated in the currency that you have previously selected (limited to the currencies available on this Website).
Shipping to European countries is free of charge for orders of at least CHF 80,00 or equivalent. For other destinations, please contact us.
We reserve the right to modify the prices of our products at any time and without notice. A price modification would not be applied to an order that would have already placed.
Payments
Any payment on this Website is firm and must be made when placing the order. We accept the following payment methods:
- Credit cards: Visa and Mastercard
- Paypal
Deliveries
Our deliveries follow the DDP (Delivery Duty Paid) incoterm conditions for the countries that accept it and are processed by third parties.
The deliveries for the other countries (that don’t accept the DDP incoterm conditions) may be subject to additional customs duties.
The delivery time is generally situated between 2 to 7 working days.
Nevertheless, for reasons beyond our control, the delivery time might eventually be longer.
Returns, refunds and exchanges
A parcel may be returned within 14 days as of the date of its reception. The returns are accepted only when the product is sent back in its intact and sealed original packaging. Please note that the buyer bares the return carriage costs. To return a product, please contact us beforehand at the following email address: online-shop@rivoli.ch and we will inform you on the procedure to follow.
Please note that it may take an additional 14 days before your order is being refunded.
Exchanges are not accepted.
Out-of-stock condition
Although we pay a special attention in keeping the information displayed on this Website up-to-date, it may be that an ordered product is out-of-stock.
In this case, we will contact you by email or by phone to notify you and we will refund the product being out-of-stock.
Guarantee
We undertake to replace a product in the following case:
- The product has been damaged during the shipping;
- The product is defective;
- The product received does not correspond to the order.
We will ask you to ship us back the damaged, defective or incorrect products. In any case, please contact us by email at online-shop@rivoli.ch
Responsibility
Torstone SA cannot be hold liable for any infringement of these General Conditions of Sales in the following occurrences:
- Force majeure
- Impossibility to reach this Website
- Bugs occurring on this Website
- Fraudulent modifications of the information displayed on this Website made by a third party
- Virus or malware
Protection of your personal data
The protection of your personal data is highly important to us. For further information, please refer to our privacy policy.
Applicable law and competent court
Any dispute arising in the context or in relation with these General Conditions of Sales must be settled in compliance with the Swiss inter-cantonal arbitration agreement, by an arbitrator appointed in compliance with the said regulations. The arbitration regulations are subject to Swiss law. The arbitration specified by this law must be conducted in the city of Geneva in Switzerland. If you have any questions concerning these general conditions, please contact us.
Changes
Any changes made to these General Conditions of Sales will be published on this Website. You are encouraged to regularly check these General Conditions of Sales to verify if changes or updates have been made.
Updated the 26.05.2020
The Website https://www.rivoli.ch/, hereinafter referred to as the “Website” is the online shop of the brand RIVOLI that belongs to the company:
Torstone SA
Limited liability company under Swiss law
Registered office : 8 rue du Nant, CH 1207 Genève, Suisse.
Email : online-shop@rivoli.ch
Phone number : +41 (0)22 710 79 79
CONDITIONS OF USE
Please read carefully these Legal Mentions governing the use of the Website (https://www.rivoli.ch/).
The use of the Website is subject to these Legal Mentions and constitutes your agreement to be bound by and to act in accordance with it. Torstone SA reserves the right to change these Legal Mentions at any time and without prior notice. Any changes will be posted on the Website and you agree to be bound by it.
INTELLECTUAL PROPERTY RIGHTS AND USE OF WEBSITE MATERIAL
Torstone SA holds all copyrights over all of the Website's material or has a valid right granted by a third party to use it. Torstone SA also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Website. Under no circumstances may a part of this Website be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way for commercial purposes. This prohibition also applies to framing any content of this Website to another website or to implement unauthorized links. Any changes or use of the Website material not explicitly permitted by Torstone SA is a violation of Torstone SA rights and other rights owners. The use of material from this Website without prior written consent of Torstone SA is strictly prohibited. Torstone SA does not endorse third parties’ websites whose links would redirect to this Website, nor the goods or services sold or displayed on those websites. Torstone SA also disclaims responsibility for the accuracy of any of the information displayed on such Websites and for the goods or services provided or purchased from these websites.
PERSONAL IDENTIFIABLE INFORMATION
Personal identifiable information, including names, addresses, e-mails, etc., is collected on this Website only when voluntarily provided by a visitor. Torstone SA shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless it is required by a court or other governmental agency.
To know more about the use of your personal data, please refer to our Privacy Policy.
ACCURACY OF INFORMATION
Torstone SA takes reasonable steps to ensure the accuracy of information displayed on this Website.
However, under no circumstances can Torstone SA be held responsible for errors or omissions that may appear on this Website and does not guarantee the information displayed to be accurate, complete or up-to-date. The information displayed on this Website is subject to changes that may be done at any time and without prior notice.
ADDITIONAL INFORMATION
Transmission of data over the Internet is never a completely secure process. It is possible that third parties out of Torstone SA’s control, access or intercept transmissions or private communications without Torstone SA’s permission or knowledge.
Torstone SA takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
CHANGES
Torstone SA reserves the right to modify these Legal Mentions any time and without prior notice. By browsing on this Website, you agree to be bound by these modifications.