Privacy Policy

Who we are

General

RIVOLI online-shop www.rivoli.ch is the official Internet reseller managed by the company Torstone SA, owner of RIVOLI and based in 8, rue du Nant, 1207 Geneva, Switzerland

Controller

The controller is the entity responsible for the processing of your personal data and that you can contact for any objection concerning the use of your data.

Torstone SA
20 route de Pré-Bois
1215 Genève

Email : dataprotection@rivoli.ch

Purposes of processing personal information

A personal information is any information that identifies you personally in a direct way or in combination with other information

Contact details given to us within the purchasing process are limited to the data necessary for our customer service, in the strict respect of the rules. When you visit our website, you are requested to provide us with your personal details using questionnaires or forms. The fields marked with an asterisk (*) must be filled in since the information requested is essential for processing your orders.

Any additional information is optional and will be used to get to know you better. You are not required to fill in these fields if you do not wish to do so. Those details are used for recording and processing your orders, managing your personal account, conducting marketing surveys and drawing up statistics, with the aim of ensuring that the offers we make to you are appropriate, as well as allowing us to conduct quality controls on our services, market surveys and sending you commercial offers.

Your Rights

As a user of our website, you will find below the rights you have concerning your personal data, free of charge:

  • Be informed about the processing of your personal data
  • Access the personal data we have stored
  • Rectify erroneous or incomplete personal data
  • Be forgotten, have your personal data erased
  • Restrict the use of personal data
  • Object the use for “profiling” and “automated decision making” purposes
  • Right to receive your personal data in a structured, commonly used machine-readable format and transmit your data to another controller
  • Withdraw approval concerning the processing of your personal data
  • Claim your rights to a competent authority

Data that we collect

When processing orders

Name*, surname*, company name (optional), country*, address*, phone number*, email address*

Once the order is confirmed, we process as well data related to the order:

Bought products, type of credit card used (visa, mastercard, etc.), transaction date and time, IP address

When subscribing to our Newsletter

Name*, surname*, country*, email address*

By subscribing to the newsletter, you agree to receive information about the Brand as well as commercial offers

When filling out a contact form

Name*, surname*, country*, email address*

Data are used in order to ensure the best services to clients’ needs

Retention of your personal data

We store personal information for as long as needed in order to provide our customers the required services, for legitimate interest such as direct marketing actions and audience measurement

We delete your personal data after 3 years of inactivity since the last interaction with the website or if you wish and let us know.

Nevertheless, in some cases and despite your deletion request, we will still need to store some information due to applicable regulations. However, we will stop in this case processing your data for further purposes.

Third parties we are sharing your data with

In order to ensure that our service is well provided, we have to share a portion of your personal data to third parties such as:

  • Postal service providers
  • Information service providers in charge of website maintenance and proper functioning
  • Online payment service providers

Data Transmission outside the EU

As Torstone SA is a Swiss company, your data is naturally processed outside EU in Switzerland. Some of our third parties’ providers are as well, based in Switzerland. Switzerland has an adequate data protection level or in other words similar to the one lawfully required by the EU.

How do we protect your personal data?

We care about protecting users’ personal stored data and we took measures to prevent their loss or data leakage.

We do restrict the access to your personal data to a limited list of employees and service providers listed above.

Our website is using the Secure Sockets Layer protocol (SSL) in order to encrypt or encode information sent to us between your device and the server.

Despite these precautions, we can’t exclude risks of loss, destruction or dissemination of personal data, naturally involved when sharing personal data online. The user accepts the risks mentioned above and won’t hold the company responsible for any security infringement.

Cookies

Definition

Cookies are little text files stored on your digital device. Some are deleted when closing your browser session, others will be kept on order to recognize browser during a subsequent visit.

Cookies that we are using

Necessary cookies: some functionalities are not guaranteed without them such as the access to the secured areas, some text entries or the assurance that the online payment is working well.

Functionality cookies: they often are a time saver such as automatic entries when you are filling a form. Those cookies are usually valid for one year.

Performance cookies: they are used to give is insights about the performance of our website and users demographic information such the amount of visits a specific page received.

Marketing cookies: they are used to direct marketing purposes. For example, it helps us to target better our audience when running online advertisements.

How to accept or refuse performance and marketing cookies?

The users can choose to have the performance and marketing cookies activated (opt-in) or not on their browser. A cookie banner will appear on the website and will only disappear when the user has accepted or refused the use of cookies. Please note that accepting the use of cookies may be expressed using different ways such as clicking the ok button, scrolling down the page, closing the banner. In order to refuse performance and marketing cookies, you will be able to choose clicking on the “Cookies parameters” button available on the banner.

Cookies we use from third parties

As we do not control those cookies, we cannot ensure that the third parties cookies are compliant with the applicable law.

Google adwords

Google adwords is an advertising service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google). The cookies are used in order to track advertising performances such as a conversion made after the user clicked on the Google search engine. Those cookies usually expire after 30 days and never identifies the user personally in a direct way or in combination with other information.

Google Analytics

Google Analytics is an analyze service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google). These cookies are used to give insights about the performance of our website and users demographic information such the amount of visits a specific page received. They expire after a maximum duration of 3 years and never identify the user personally in a direct way or in combination with other information.

Facebook

We are using the advertising service of Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA, Facebook). The Facebook cookies are used to identify our website users that have a facebook account and to propose them tailored advertising. The users will never be identified personally in a direct way or in combination with other information.

Changes made on this confidentiality policy

Any changes on this confidentiality policy will be posted on the website or emailed to users. Users are encouraged to read this policy on a regular basis in order to know if some changes have been operated.